Software Provider Support Specialist Ii

North Carolina Department of Revenue

Base: $39,671-$46,500; bonus/equity: not specified...
Technical support for software providers
Substitute tax form approval process
External and internal customer inquiries
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services

Job Summary

  • The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.
  • This position serves as technical support to the Department’s software provider community during the substitute tax form approval process, providing information to external Software Providers and internal work groups.
  • The state of North Carolina offers excellent comprehensive benefits, including health insurance, retirement plans, paid holidays, vacation, and sick leave.

Matching Summary

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.

Salary

Base: $39,671-$46,500; Bonus/Equity: Not specified; Benefits: Excellent comprehensive benefits

Skills & Requirements

Must-have

  • technical support for software providers
  • substitute tax form approval process
  • external and internal customer inquiries
  • review and approve substitute tax forms
  • update internal tracking documents

Nice-to-have

  • flexibility and adaptability
  • process improvement suggestions
  • collaboration with team members
  • professional development opportunities

Key Requirements

  • High school diploma or GED
  • Four years of related administrative experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter