This role serves as the primary lead for End User Services, delivering white-glove technology support to senior management and corporate users
Job Summary
This role serves as the primary lead for End User Services, delivering white-glove technology support to senior management and corporate users.
The incumbent will manage a small on-site team while acting as the face of IT, ensuring stability and seamless daily operations across modern digital workplace technologies.
Candidates must possess over 15 years of hands-on experience supporting Windows 11, Microsoft 365, and Apple devices within a structured corporate environment.
Matching Summary
Match Score: 85
This role serves as the primary lead for End User Services, delivering white-glove technology support to senior management and corporate users.
Skills & Requirements
Must-have
15+ years end user technology support experience
Windows 11 Enterprise environment management
Microsoft 365 front-end operations expertise
Active Directory and GPO administration
Apple iOS device support with Intune MDM
Leading small on-site support teams
VIP and executive level service delivery
Nice-to-have
Proactive risk identification and prevention
Strong stakeholder communication skills
Calm judgment under high-pressure situations
Root cause analysis for recurring issues
Discreet handling of sensitive executive needs
Key Requirements
Minimum 15 years of hands-on end user support experience
At least 5 years in a corporate or MNC environment
Proven track record leading small support teams
Expert knowledge of Windows 11 Enterprise environments
Strong working knowledge of Active Directory and GPO