Customer Success Manager

lto.de

Onsite
Cch tagetik cpm solutions expertise
Financial and esg performance management
Advanced customer onboarding programs
This role focuses on delivering exceptional outcomes for clients using CCH Tagetik CPM solutions across financial and ESG performance management

Job Summary

  • This role focuses on delivering exceptional outcomes for clients using CCH Tagetik CPM solutions across financial and ESG performance management.
  • You will serve as the primary escalation point for high-priority issues while driving retention and expansion through proactive engagement strategies.
  • The position requires owning the local customer experience by fostering relationships with promoters and organizing regional user groups.

Matching Summary

This role focuses on delivering exceptional outcomes for clients using CCH Tagetik CPM solutions across financial and ESG performance management.

Skills & Requirements

Must-have

  • CCH Tagetik CPM solutions expertise
  • Financial and ESG performance management
  • Advanced customer onboarding programs
  • CRM systems and CS platform proficiency
  • Strategic communication with executives

Nice-to-have

  • Proactive problem-solving mentality
  • Cross-functional collaboration skills
  • Experience driving customer advocacy
  • Strong analytical thinking abilities
  • Leadership in process improvement

Key Requirements

  • Passion for customer experience with CCH Tagetik
  • Ability to navigate complex technical challenges
  • Strong interpersonal and relationship-building skills

Work Rights

Not specified

Tailored Resume

Cover Letter