Contact Center Representative-credit Card -may 18th Phoenix, Az
TD Bank
Phoenix, Arizona, United States
Base: $22.00 - $31.00 usd; bonus/equity: not speci...
Onsite
Customer service
Credit card inquiries
Financial transactions
Promotes strong and lasting Customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner
Job Summary
Promotes strong and lasting Customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner.
Creates an exceptional Customer experience supporting customers with inbound phone, written, chat or other inquiries by displaying a positive and professional tone, understanding the customer's needs, and providing solutions at first point of contact.
TD is committed to providing fair and equitable compensation opportunities to all colleagues, with growth opportunities and skill development as defining features of the colleague experience.
Matching Summary
Promotes strong and lasting Customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner.
Salary
Base: $22.00 - $31.00 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
customer service
credit card inquiries
financial transactions
multiple systems navigation
PC skills
verbal communication skills
Nice-to-have
positive and professional tone
team collaboration
career development ownership
resiliency
fast-paced environment
Key Requirements
High School Diploma or GED
1+ years customer service experience
1+ years retail, banking, or contact center experience preferred