Fraud Client Services Representative

Bank of America

Hunt Valley, Maryland, US
Base: $25.00 - $27.88 hourly; bonus/equity: not sp...
Inbound contact center
Accuracy and logic
Multi-tasking between systems
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center

Job Summary

  • This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
  • Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
  • We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Matching Summary

This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.

Salary

Base: $25.00 - $27.88 hourly; Bonus/Equity: Not specified; Benefits: Eligible

Skills & Requirements

Must-have

  • Inbound contact center
  • Accuracy and logic
  • Multi-tasking between systems
  • Client relationship building
  • Digital solutions promotion

Nice-to-have

  • Passion, integrity, commitment
  • Proactive client advising
  • Team player attitude
  • Adaptability to new information
  • Comfortable receiving feedback

Key Requirements

  • 1+ years customer/client service experience
  • Intermediate computer proficiency
  • High School Diploma / GED

Work Rights

Not specified

Tailored Resume

Cover Letter