Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications
Job Summary
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.
The role involves resolving technical issues, providing customer support, leading team activities, and representing the company at customer visits and industry events.
HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing, invests in personal and professional development, and fosters an inclusive culture valuing varied backgrounds.
Matching Summary
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.
Skills & Requirements
Must-have
Technical troubleshooting hardware and software
Customer service and support
Case management databases proficiency
Remote and phone support
Team or project leadership
Knowledge of ITIL frameworks
Nice-to-have
Excellent verbal and written communication
Analytical and problem solving skills
Mentoring new agents
Contributing to technical action plans
Focus on specific product lines
Collaboration with sales pursuit teams
Accountability and growth mindset
Key Requirements
3-5 years relevant technology experience
Associate degree or equivalent experience preferred