A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop
Job Summary
A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop.
NAPA offers outstanding health benefits and 401K, a stable Fortune 200 company with a family feel, and opportunities for career development with leadership support.
The role involves maintaining customer satisfaction by securing the right part, resolving issues, and supporting sales and inventory functions while adhering to store policies.
Matching Summary
A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop.
Skills & Requirements
Must-have
Parts application lookup
Customer service in retail
POS system operation
Asset security and loss prevention
Manual transmission vehicle operation
Heavy lifting up to 60 pounds
Nice-to-have
TAMS point-of-sale system knowledge
Adding machine operation
Competitive and calm under pressure
Professional attitude and appearance
Knowledge of local service area
Key Requirements
High School Diploma or equivalent
ASE Parts Specialist certification
Ability to work retail hours at any store location
Functional literacy for part numbers and line codes