Sr. Service Desk Specialist

Locumsmart

Base: $52,707 - $102,003 annually; bonus/equity: v...
Onsite
Advanced technical troubleshooting
Itil framework application
Itsm platform proficiency
CHG Healthcare connects doctors with patients through the locum tenens staffing model and is the largest physician staffing firm in America

Job Summary

  • CHG Healthcare connects doctors with patients through the locum tenens staffing model and is the largest physician staffing firm in America.
  • The Senior Service Desk Specialist leads complex incident resolution, mentors team members, and champions AI-powered tools to enhance service delivery.
  • Employees benefit from comprehensive healthcare plans, flexible work schedules including remote options, and various recognition and training programs.

Matching Summary

CHG Healthcare connects doctors with patients through the locum tenens staffing model and is the largest physician staffing firm in America.

Salary

Base: $52,707 - $102,003 annually; Bonus/Equity: Various bonus plans for non-sales roles; Benefits: 401(k) match, healthcare, wellness programs, paid leave, tuition reimbursement

Skills & Requirements

Must-have

  • Advanced technical troubleshooting
  • ITIL framework application
  • ITSM platform proficiency
  • Tier 2 escalation management
  • Service Desk queue monitoring
  • AI-assisted tool utilization

Nice-to-have

  • Mentoring and team development
  • Cross-functional collaboration
  • Knowledge management contribution
  • Flexible work schedule options
  • Strong communication skills

Key Requirements

  • 5+ years IT Service Desk experience
  • ITIL v3 or v4 Foundation certification preferred
  • CompTIA or Microsoft industry certifications preferred
  • Experience with Windows OS and Microsoft 365
  • Proven escalation and queue management skills
  • Experience with endpoint management tools
  • Experience with ITSM reporting and analytics

Work Rights

Not specified

Tailored Resume

Cover Letter