Représentant Service À La Clientèle, 15h/semaine - Sherbrooke, Qc

CIBC Capital Markets

Sherbrooke, QC, CA
Competitive salary; incentive pyy available; benef...
Client issue resolution skills
Financial products knowledge
Digital literacy for mobile apps
The role involves providing first-line support to clients by helping them manage accounts, resolve issues, and connect with specialized team members

Job Summary

  • The role involves providing first-line support to clients by helping them manage accounts, resolve issues, and connect with specialized team members.
  • Employees are expected to prioritize the customer experience, listen actively, and take ownership of client problems while leveraging banking technology.
  • CIBC offers a competitive salary, incentive pay, pension plan, and a culture that supports personal growth through initiatives like Purpose Day.

Matching Summary

The role involves providing first-line support to clients by helping them manage accounts, resolve issues, and connect with specialized team members.

Salary

Competitive salary; Incentive pay available; Benefits including pension and share purchase plan

Skills & Requirements

Must-have

  • Client issue resolution skills
  • Financial products knowledge
  • Digital literacy for mobile apps
  • Availability for evenings and weekends
  • Willingness to work at multiple branches

Nice-to-have

  • Empathy and interpersonal communication
  • Proactive client relationship building
  • Curiosity and continuous learning mindset
  • Teamwork and collaboration values
  • Goal-oriented approach to performance

Key Requirements

  • Legal eligibility to work in Canada
  • Valid work or study permit if applicable
  • Ability to pass attribute-based assessment

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter