Sr Pm, Service Improvements, Quality And Escalations

Amazon

London, United Kingdom
On-site
Drive high-visibility cs program
Own creation, collection, implementation
Define, design, drive program vision
You will be responsible for driving a high-visibility CS program that will directly impact the WW Service Experience of our customers

Job Summary

  • You will be responsible for driving a high-visibility CS program that will directly impact the WW Service Experience of our customers.
  • You will be responsible for owning the creation, collection and implementation of service improvement initiatives that support WW CS in raising the bar on how we interact and support our customers.
  • You must be an experienced Program Manager who has owned and delivered complex programs that interact with senior stakeholders across multiple different business organisations.

Matching Summary

You will be responsible for driving a high-visibility CS program that will directly impact the WW Service Experience of our customers.

Skills & Requirements

Must-have

  • drive high-visibility CS program
  • own creation, collection, implementation
  • define, design, drive program vision
  • negotiate with key business partners
  • gain alignment on program vision
  • monitor program progress, anticipate risks

Nice-to-have

  • expert collaborator
  • fast-paced multi-tasked environment
  • senior stakeholder interaction

Key Requirements

  • experienced Program Manager
  • owned and delivered complex programs
  • define, design, drive program vision and roadmap
  • gain consensus and clear alignment
  • manage cross functional teams to deliver

Work Rights

Not specified

Tailored Resume

Cover Letter