Competitive compensation; not specified; health, d...
Remote
5+ years vendor management experience
Claims processing and contact center operations
Sla and performance guarantee tracking
AffirmedRx is seeking a Service Operations Manager to oversee vendor relationships in pharmacy benefit management, ensuring high-quality service delivery and performance monitoring. The role requires strong organizational and communication skills, as well as experience in managing vendor operations within the healthcare industry
Job Summary
AffirmedRx is seeking a Service Operations Manager to oversee relationships with claims processing and contact center vendors while ensuring service level agreements are met.
The role involves tracking key performance indicators, managing escalations, and providing critical reporting support to enhance the overall client experience.
Candidates will benefit from competitive compensation including health, dental, vision, and other benefits while impacting industry change in pharmacy benefits management.
Matching Summary
Match Score: 85
AffirmedRx is seeking a Service Operations Manager to oversee vendor relationships in pharmacy benefit management, ensuring high-quality service delivery and performance monitoring. The role requires strong organizational and communication skills, as well as experience in managing vendor operations within the healthcare industry.
Salary
Competitive compensation; Not specified; Health, dental, vision and other benefits
Skills & Requirements
Must-have
5+ years vendor management experience
Claims processing and contact center operations
SLA and performance guarantee tracking
Strong communication and negotiation skills
Data analysis and reporting capabilities
Nice-to-have
PMP or Six Sigma certification
Pharmacy benefit management industry background
Experience with process optimization strategies
Ability to work collaboratively across departments
Key Requirements
Bachelor's degree in Business Administration or related field
5+ years of experience in vendor management or operations
Familiarity with PBM operations and claims processing systems