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Clariant International is seeking a Senior Customer Service Specialist for their Shanghai location, offering a hybrid work model. The role involves managing customer service transactions, ensuring operational compliance, and driving process improvements while requiring fluency in both English and Japanese.
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Job Summary
Ensure timely completion and accurate processing of customer service transactions like sales order processing in SAP.
Meet the aligned SLA/KPIs/measurement for operational activities and initiate timely corrective & preventive measures for deviations or delays.
Actively anticipates and manages expectations from Customers and Internal stakeholders to enhance user experience through effective business partnering.
Matching Summary
Match Score: 75
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Clariant International is seeking a Senior Customer Service Specialist for their Shanghai location, offering a hybrid work model. The role involves managing customer service transactions, ensuring operational compliance, and driving process improvements while requiring fluency in both English and Japanese.
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