Scuk Customer Service Advisor

SANTANDER CONSUMER BANK S.p.A

Redhill, United Kingdom
Base: £27,138 py; bonus/equity: annual bonus based...
Hybrid
High volume call handling experience
Live chat and email communication skills
First call resolution capability
This rewarding role requires being absolutely customer obsessed while driving exceptional customer experiences in a fast-paced environment

Job Summary

  • This rewarding role requires being absolutely customer obsessed while driving exceptional customer experiences in a fast-paced environment.
  • The position offers a competitive salary of £27,138 per annum along with 25 days holiday plus bank holidays and an annual bonus.
  • New starters must attend the Redhill office full time for the first 6 months before transitioning to a hybrid working model.

Matching Summary

This rewarding role requires being absolutely customer obsessed while driving exceptional customer experiences in a fast-paced environment.

Salary

Base: £27,138 per annum; Bonus/Equity: Annual bonus based on performance; Benefits: 25 days holiday, pension, £500 allowance, sharesave scheme

Skills & Requirements

Must-have

  • High volume call handling experience
  • Live chat and email communication skills
  • First call resolution capability
  • Full-time office attendance for 6 months
  • Ability to work rotating shift patterns

Nice-to-have

  • Empathetic approach to personal circumstances
  • Digital communications expertise
  • Self-motivated with career development drive
  • Collaborative team player mindset
  • Proactive service improvement attitude

Key Requirements

  • Background vetting checks up to 4 weeks
  • Availability for July start date
  • Willingness to work 2 bank holidays annually

Work Rights

Not specified

Tailored Resume

Cover Letter