Lead a team responsible for managing escalated issues from administration operations, ensuring timely and effective resolution
Job Summary
Lead a team responsible for managing escalated issues from administration operations, ensuring timely and effective resolution.
Oversee the operational implementation of change originating from Novigi (technology partner) and internal transformation projects.
Act as the primary conduit for technical and system-related issues being escalated back to Novigi, ensuring structured communication and traceable resolution.
Matching Summary
Lead a team responsible for managing escalated issues from administration operations, ensuring timely and effective resolution.
Skills & Requirements
Must-have
Manage escalated issues
Develop escalation workflows
Track and report resolutions
Oversee change implementation
Coordinate with technology partners
Translate operational needs to technical requests
Nice-to-have
Champion problem-solving culture
Positive disrupter
Continuous improvement mindset
Key Requirements
Formal qualifications in Business, Superannuation, Financial Services, or Technology