Manage customer complaints, leading problem solving process: immediate feedback to customer, install containment actions at supply chain to avoid customer escalation, coordinate root cause analysis and counter measure development and installation, review quality of 8D review, present 8D towards customer as necessary
Job Summary
Manage customer complaints, leading problem solving process: immediate feedback to customer, install containment actions at supply chain to avoid customer escalation, coordinate root cause analysis and counter measure development and installation, review quality of 8D review, present 8D towards customer as necessary.
Collect, review, and submit PPAP documents, monitor and improve customer satisfaction, and identify and implement customer-specific requirements internally.
At ZF, you accelerate your career by working together across borders and cultures, taking advantage of global development opportunities, support, and a flexible working environment.
Matching Summary
Manage customer complaints, leading problem solving process: immediate feedback to customer, install containment actions at supply chain to avoid customer escalation, coordinate root cause analysis and counter measure development and installation, review quality of 8D review, present 8D towards customer as necessary.
Skills & Requirements
Must-have
Manage customer complaints
Problem solving process
PPAP documents collection
Customer satisfaction monitoring
Customer specific requirements
Nice-to-have
Shape future mobility
Drive smart solutions
Accelerate career growth
Key Requirements
Master or bachelor degree
Machine manufacturing, electrical technic or mechatronic
Min. 3-5 years customer management experience
Familiar with 5 core tools
Problem solving ability: familiar 8D, QC 7tools, 5Why