Senior Enterprise Customer Success Manager (us)

Jetbrains

Foster City, California, US
**
Manage enterprise accounts
Conduct qbrs
Drive retention and expansion
** JetBrains is seeking a Senior Enterprise Customer Success Manager to enhance its engagement model with strategic enterprise customers in the US. This role focuses on managing a portfolio of significant accounts, driving customer success processes, and ensuring clients realize value from their investments in JetBrains products. **

Job Summary

  • Own a portfolio of ~100 strategic enterprise accounts and act as the primary business partner, ensuring customers realize value from their investment.
  • Develop and standardize a scalable QBR framework and engagement model, monitoring license usage to identify retention risks or growth opportunities.
  • Build and refine customer success processes that can scale globally and contribute to long-term enterprise growth strategy.

Matching Summary

Match Score: 75

** JetBrains is seeking a Senior Enterprise Customer Success Manager to enhance its engagement model with strategic enterprise customers in the US. This role focuses on managing a portfolio of significant accounts, driving customer success processes, and ensuring clients realize value from their investments in JetBrains products. **

Skills & Requirements

Must-have

  • Manage enterprise accounts
  • Conduct QBRs
  • Drive retention and expansion
  • Coordinate internal stakeholders
  • Build customer success processes

Nice-to-have

  • Operate in ambiguity
  • Build from the ground up
  • Global engagement model design

Key Requirements

  • 8-10+ years of experience in enterprise SaaS customer success
  • Proven experience managing large, strategic enterprise accounts
  • Strong track record conducting executive-level QBRs
  • Experience building or refining customer success processes
  • Commercial mindset with demonstrated success in retention and expansion
  • Ability to coordinate cross-functional teams without direct authority
  • Strong executive presence and communication skills
  • Structured, process-oriented thinking

Work Rights

Not specified

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