Service Platform User Administration And Support

PPD (Thermo Fisher) UK

Bangalore, India
On-site
User administration for c4s service platform
Onboarding and offboarding processes
System integrity and security monitoring
The Account Administrator role is responsible for overall user and organizational management, including adding new users, modifying user configuration, removing user access, and account monitoring and audits

Job Summary

  • The Account Administrator role is responsible for overall user and organizational management, including adding new users, modifying user configuration, removing user access, and account monitoring and audits.
  • You will facilitate all end user C4S onboarding, offboarding, and role changes.
  • Through collaboration with the larger service platform team, you will understand changing requirements and contribute to process improvements using automation and AI.

Matching Summary

The Account Administrator role is responsible for overall user and organizational management, including adding new users, modifying user configuration, removing user access, and account monitoring and audits.

Skills & Requirements

Must-have

  • User administration for C4S service platform
  • Onboarding and offboarding processes
  • System integrity and security monitoring
  • Audit and compliance requirements
  • Support for S1 Scheduling application

Nice-to-have

  • Process improvement using automation and AI
  • Collaboration with service platform team
  • Understanding evolving requirements

Key Requirements

  • Bachelor's degree in Information Technology
  • 3+ years of experience in user administration
  • Experience with SAP C4C (preferred)
  • Experience with SAP ERP (preferred)
  • Experience with ServiceNow (preferred)
  • Knowledge of AI technologies (preferred)

Work Rights

Not specified

Tailored Resume

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