Fan Support Manager

Livenation

Oslo, Norway
Team leadership in customer support
Fluency in norwegian and english
Kpi measurement and reporting
In this role as Acting Fan Support Manager you will report to the Regional Head of Fan Support Northern Europe to cover for a maternity leave

Job Summary

  • In this role as Acting Fan Support Manager you will report to the Regional Head of Fan Support Northern Europe to cover for a maternity leave.
  • You will drive the Fan Support initiative in your local market, ensuring measurement, reporting, and acting on feedback to improve service.
  • The company fosters an inclusive environment committed to diversity, teamwork, integrity, and delivering great experiences for fans.

Matching Summary

In this role as Acting Fan Support Manager you will report to the Regional Head of Fan Support Northern Europe to cover for a maternity leave.

Skills & Requirements

Must-have

  • Team leadership in customer support
  • Fluency in Norwegian and English
  • KPI measurement and reporting
  • Performance management and coaching
  • Cross-cultural communication skills
  • Experience handling escalations

Nice-to-have

  • Driving culture of innovation
  • Customer-focused team culture
  • Collaborating with global stakeholders
  • Continuous improvement initiatives
  • Building trust through integrity

Key Requirements

  • Previous team leadership experience
  • Fluency in Norwegian and English
  • Experience working with KPIs and performance data
  • Ability to manage escalations and priorities

Work Rights

Not specified

Tailored Resume

Cover Letter