Base: $21.00; bonus/equity: not specified; benefit...
Fully remote
Handle inbound calls
Resolve member inquiries
Navigate healthcare system
Point32Health Inc. is seeking a Member Service Advocate to provide exceptional customer service and support to its members in navigating the healthcare system. This remote position requires effective communication, problem-solving skills, and a commitment to member satisfaction
Job Summary
The Member Services Advocate provides exceptional customer service, navigating the complexities of the healthcare system, addressing inquiries, resolving issues and ensuring members have a positive experience with Point 32 Health.
Handle inbound calls from members with professionalism and attentiveness, addressing inquiries related to health insurance benefits, coverage, claims and eligibility.
Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: Medical, dental and vision coverage, Retirement plans, Paid time off.
Matching Summary
Match Score: 85
Point32Health Inc. is seeking a Member Service Advocate to provide exceptional customer service and support to its members in navigating the healthcare system. This remote position requires effective communication, problem-solving skills, and a commitment to member satisfaction.
Salary
Base: $21.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, retirement plans, PTO, life and disability insurance, tuition program, well-being benefits
Skills & Requirements
Must-have
Handle inbound calls
Resolve member inquiries
Navigate healthcare system
Document member interactions
Adhere to schedules
HIPAA compliant interactions
Nice-to-have
Empathy and compassion
Continuous improvement mindset
Brand ambassador for Point32Health
Proactive and anticipatory service
Key Requirements
Associate degree or equivalent work experience
0-2 years of relevant experience
Customer service experience in health care, call center or corporate office
Knowledge of medical terminology
Prior experience training and working in a virtual/remote setting