The Serialization agent position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints
Job Summary
The Serialization agent position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.
Accurately identifies, documents and reports product complaints in a clear and concise manner per government regulations, ProPharma Standard Operating Procedures (SOPs) and client Working Practices (WPs).
We celebrate our differences and strive to create a workplace where each person can be their authentic self.
Matching Summary
The Serialization agent position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.
Skills & Requirements
Must-have
Intake of telephone calls
monitoring and management of electronic inboxes
documentation of adverse events
product complaints
serialization verification
Inquiry Handling Systems
Nice-to-have
empathetic customer service skills
innovative, collaborative, and entrepreneurial spirits
seek out additional workload projects
receptive to constructive feedback
Key Requirements
Bachelor of Arts Diploma minimum
Interacting in a customer service environment preferred