Client Advocate

sunlife.ie

Base: 58,800-88,200 usd; bonus/equity: discretiona...
Customer inquiry resolution
Crm activity tracking
Root cause analysis
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need

Job Summary

  • Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need.
  • This role supports clients working on Pacific Standard Time and involves ownership of customer issues from intake to resolution.
  • Sun Life offers comprehensive benefits including paid family leave, medical coverage, 401(k) employer match, and a flexible, inclusive work environment.

Matching Summary

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need.

Salary

Base: 58,800-88,200 USD; Bonus/Equity: Discretionary annual incentive award; Benefits: Comprehensive benefits including paid leave, medical coverage, 401(k) match

Skills & Requirements

Must-have

  • Customer inquiry resolution
  • CRM activity tracking
  • Root cause analysis
  • Service issue responsiveness
  • Coordination with back office
  • Standard hours through 5PM PST

Nice-to-have

  • Ability to influence horizontal processes
  • Fast paced environment adaptability
  • Active listening skills
  • Service oriented professional approach
  • Continuous improvement identification
  • Team support flexibility

Key Requirements

  • 5+ years client facing experience
  • Thorough understanding of contract provisions
  • Bachelor's degree preferred
  • Excellent problem solving skills
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter