Team Leader/supervisor Service Desk

unistrasi.it

Operational leadership for service desk
Experience in it service desk
Strong communication and problem-solving skills
This role provides operational leadership for Service Desk services supporting a Federal Government client

Job Summary

  • This role provides operational leadership for Service Desk services supporting a Federal Government client.
  • The position ensures high-quality IT support in line with SLAs and customer expectations.
  • You will mentor and develop staff while fostering a collaborative team culture.

Matching Summary

This role provides operational leadership for Service Desk services supporting a Federal Government client.

Skills & Requirements

Must-have

  • Operational leadership for Service Desk
  • Experience in IT Service Desk
  • Strong communication and problem-solving skills

Nice-to-have

  • Experience supporting Federal Government accounts
  • Familiarity with ITIL practices
  • Mentoring and coaching staff

Key Requirements

  • Bachelor’s degree with 2–4 years experience
  • NV1 security clearance minimum requirement

Work Rights

Not specified

Tailored Resume

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