Mitarbeiter Im Kundenservicecenter Aufzugsbranche (m/w/d) - Notrufzentrale
Otis
Berlin, Germany
Base: tariff pyyment according to metalworking col...
On-site
Receive emergency calls
Monitor elevator systems
Handle customer inquiries
Otis is seeking a Customer Service Center Employee for their elevator and escalator division in Berlin, Germany. The role involves managing emergency calls, coordinating service requests, and ensuring customer satisfaction in a supportive team environment
Job Summary
You will take emergency calls from elevator systems, support trapped persons via our remote monitoring system, and ensure quick assistance.
You will receive fault reports and efficiently forward them to our service technicians.
You will actively communicate with our customers by phone and process inquiries in writing via chat or email.
Matching Summary
Match Score: 85
Otis is seeking a Customer Service Center Employee for their elevator and escalator division in Berlin, Germany. The role involves managing emergency calls, coordinating service requests, and ensuring customer satisfaction in a supportive team environment.
Salary
Base: Tariff payment according to metalworking collective agreement; Bonus/Equity: Vacation and Christmas bonus, shift allowances; Benefits: 35-hour week, mobile work possibility, ergonomic desks, Jobrad