Senior Consultant Ai Service Management (all Genders)

Adesso Group

Nach Standort Suchen
On-site
5 years itsm experience
Servicenow or jira knowledge
Ki-use-case identification
Adesso Group is seeking a Senior Consultant in AI Service Management to assist clients in integrating AI-based functionalities into their service organizations. The ideal candidate should have extensive experience in IT service management, practical AI implementation, and strong communication skills in both German and English

Job Summary

  • You will help clients prepare their service organizations for the deployment of AI-based functions.
  • You analyze pain points in ITSM/ESM processes to identify AI use cases with real business value.
  • You establish structures for safe and effective AI usage, including policies and human-in-the-loop mechanisms.

Matching Summary

Match Score: 85

Adesso Group is seeking a Senior Consultant in AI Service Management to assist clients in integrating AI-based functionalities into their service organizations. The ideal candidate should have extensive experience in IT service management, practical AI implementation, and strong communication skills in both German and English.

Skills & Requirements

Must-have

  • 5 years ITSM experience
  • ServiceNow or Jira knowledge
  • KI-Use-Case identification
  • Data quality assessment
  • Process design for AI

Nice-to-have

  • Machine Learning basics
  • Value-design workshops
  • Change management skills
  • Strong communication abilities

Key Requirements

  • Minimum 5 years practice experience
  • German and English language skills
  • Experience with ITSM suites

Work Rights

Not specified

Tailored Resume

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