Administracion Contact Center

Air Liquide Healthcare Iberia

Spain
**
Spanish geography coverage
Sap or crm knowledge
User-level computer skills
** Air Liquide Healthcare Iberia is seeking a Contact Center Administrator to provide telematic support to patients across Spain. The role involves effectively managing patient inquiries and issues while adhering to high safety and service standards. **

Job Summary

  • The role involves providing remote support to patients across all of Spain via phone, video, and email to resolve their needs efficiently.
  • Employees must adhere to specific service levels based on patient criticality and contractual agreements while managing incidents and scheduling reviews.
  • Air Liquide Healthcare Iberia is committed to building a diverse and inclusive workplace that embraces the talents of employees from various backgrounds.

Matching Summary

Match Score: 75

** Air Liquide Healthcare Iberia is seeking a Contact Center Administrator to provide telematic support to patients across Spain. The role involves effectively managing patient inquiries and issues while adhering to high safety and service standards. **

Skills & Requirements

Must-have

  • Spanish geography coverage
  • SAP or CRM knowledge
  • User-level computer skills

Nice-to-have

  • Strong communication and social skills
  • Adaptability to new processes
  • Commitment to safety standards

Key Requirements

  • Secondary education completed
  • Vocational training (Ciclo Formativo de Grado Medio)
  • Equivalent professional certification

Work Rights

Not specified

Tailored Resume

Cover Letter