Customer Advocacy Officer (outsourcing)

UOB United Overseas Bank Limited

Not specified (assumed to be either hybrid or onsite given the role's nature)
Bachelor's degree in banking & finance or economics
Strong analytical skills for data trends
Fluency in english and vietnamese
UOB United Overseas Bank Limited is seeking a Customer Advocacy Officer to enhance customer experience through various touchpoints, focusing on customer insights, complaint management, and service strategy implementation. The ideal candidate should possess strong analytical skills, experience in customer service, and effective communication abilities, particularly in English and Vietnamese

Job Summary

  • This role focuses on enhancing customer experience across all UOBV touchpoints by analyzing insights through NPS activities.
  • The incumbent is responsible for managing customer complaints, developing service strategies, and ensuring compliance with AML laws.
  • Candidates must possess strong analytical skills to identify trends and assess customer satisfaction levels while coordinating with internal business units.

Matching Summary

Match Score: 85

UOB United Overseas Bank Limited is seeking a Customer Advocacy Officer to enhance customer experience through various touchpoints, focusing on customer insights, complaint management, and service strategy implementation. The ideal candidate should possess strong analytical skills, experience in customer service, and effective communication abilities, particularly in English and Vietnamese.

Skills & Requirements

Must-have

  • Bachelor's degree in Banking & Finance or Economics
  • Strong analytical skills for data trends
  • Fluency in English and Vietnamese

Nice-to-have

  • Experience in Service Quality Control
  • Creative problem-solving abilities
  • Ability to work under pressure

Key Requirements

  • Bachelor's degree in Banking & Finance or Economics Major
  • Experience in Client Care Center or Customer Service preferred
  • Bilingual proficiency in English and Vietnamese required

Work Rights

Not specified

Tailored Resume

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