Red Hat is seeking a Senior Project Manager - Technical to join their Customer Engagement & Experience team in Pune, India. The role involves leading complex projects, managing stakeholder communications, and collaborating across teams to enhance customer support and service operations
Job Summary
Join a global team enabling Red Hat Customer Support and Customer Service to deliver experiences that exceed expectations.
Lead and manage complex project activities, exercising solid judgment and creative solutions to achieve project success.
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach.
Matching Summary
Match Score: 85
Red Hat is seeking a Senior Project Manager - Technical to join their Customer Engagement & Experience team in Pune, India. The role involves leading complex projects, managing stakeholder communications, and collaborating across teams to enhance customer support and service operations.
Skills & Requirements
Must-have
Customer Engagement & Experience
Project planning and scheduling
Risk assessment and monitoring
Communication plans with stakeholders
3rd-party vendor management
Technical delivery methodologies
Nice-to-have
Mutual gains mindset
Results-oriented approach
Seeing interdependencies and relationships
Flexibility in rapidly changing environment
Business and technical experience balance
Key Requirements
10-12 years overall experience
5 years leadership or project management
Bachelor's degree in related field
Experience with CRM tools like Salesforce
Strong understanding of technical support workflows
PMI and PMP certifications or MSPM degree are a plus
Certified Scrum Master (CSM) certifications are a plus