Customer Development Manager

ING

Sydney, Australia
Customer data and segmentation
Drive targeted communications
Personalised customer journeys
You'll drive early engagement, lift product uptake, deepen ongoing connections, reduce customer attrition and turn insights into purposeful action—with real autonomy to optimise and evolve creative execution at pace

Job Summary

  • You'll drive early engagement, lift product uptake, deepen ongoing connections, reduce customer attrition and turn insights into purposeful action—with real autonomy to optimise and evolve creative execution at pace.
  • Across several focus areas, you may be designing exceptional first-90-day onboarding experiences, maximising sales and cross-sell opportunities, improving engagement and retention, or developing strategies to retain and win back customers at risk.
  • ING offers a fun, inclusive, and supportive culture, discounted health insurance, an additional rest day, and an IMPACT day for volunteering.

Matching Summary

You'll drive early engagement, lift product uptake, deepen ongoing connections, reduce customer attrition and turn insights into purposeful action—with real autonomy to optimise and evolve creative execution at pace.

Skills & Requirements

Must-have

  • Customer data and segmentation
  • Drive targeted communications
  • Personalised customer journeys
  • Initiate and lead creative adjustments
  • Set campaign success metrics
  • Leverage data dashboards and AI insights

Nice-to-have

  • Curiosity, collaboration, and innovation
  • Builder's mindset with bias for action
  • Proactive self-starter
  • Passion for customers
  • Courage to challenge ideas constructively

Key Requirements

  • Experience using customer data
  • Background in banking or financial services
  • Understanding of test-and-learn practices
  • Confidence navigating compliance guardrails
  • Exceptional communication skills

Work Rights

Not specified

Tailored Resume

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