Field Service Engineer

Evernex

Tokyo, Japan
Fully remote
Technical support
Server and storage equipment
Log analysis
Provide technical support for enterprise-level server and storage equipment through diagnostics and log analysis

Job Summary

  • Provide technical support for enterprise-level server and storage equipment through diagnostics and log analysis.
  • Create action plans for field engineers and offer on-site or remote assistance as needed.
  • Collaborate with global teams and maintain strong communication with customers and internal departments.

Matching Summary

Provide technical support for enterprise-level server and storage equipment through diagnostics and log analysis.

Skills & Requirements

Must-have

  • Technical support
  • Server and storage equipment
  • Log analysis
  • Action plan creation
  • On-site assistance
  • Network protocols
  • Japanese native
  • English fluent

Nice-to-have

  • Customer communication
  • Multi-tasking
  • Global team collaboration
  • Problem-solving
  • Attention to detail

Key Requirements

  • Bachelor's degree in Computer Science, CIS, MIS, or Electrical Engineering
  • 5+ years of related work experience
  • Experience with HP Servers and HPE storage devices
  • Knowledge of network protocols (IP, TCP/IP, DNS)
  • Compliance with QHSE standards

Work Rights

Not specified

Tailored Resume

Cover Letter