Us Healthcare Customer Care International Supervisor

UPS

Multiple Locations
Fully remote
Us healthcare customer care
Contact center operations monitoring
Analyze production and quality data
This position is responsible for monitoring and executing the day-to-day operations of the contact center teams

Job Summary

  • This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.
  • He/She supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.

Skills & Requirements

Must-have

  • US Healthcare Customer Care
  • Contact center operations monitoring
  • Analyze production and quality data
  • Handle escalated customer calls
  • High English proficiency

Nice-to-have

  • Rewarding culture
  • Talented teams
  • Cultivate skills
  • Continuous development plans

Key Requirements

  • Experience managing customer relationships - Preferred
  • Experience supervising others - Preferred
  • Experience using Microsoft Office Suite - Preferred

Work Rights

Not specified

Tailored Resume

Cover Letter