Senior Manager, Process Governance

Equinix Inc.

Toronto, Canada
Base: 131,000 - 181,000 cad; bonus/equity: not spe...
Process improvement methodologies
Experience with kcs frameworks
Strong background in process design
The Senior Manager of Process Governance is crucial for enhancing Customer Support operations

Job Summary

  • The Senior Manager of Process Governance is crucial for enhancing Customer Support operations.
  • You will lead the governance of the Knowledge Base and ensure operational excellence.
  • Equinix values human connection and offers a competitive benefits package to its employees.

Matching Summary

The Senior Manager of Process Governance is crucial for enhancing Customer Support operations.

Salary

Base: 131,000 - 181,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process improvement methodologies
  • Experience with KCS frameworks
  • Strong background in process design

Nice-to-have

  • Excellent written communication skills
  • Experience with Salesforce Service Cloud
  • Ability to manage cross-functional programs

Key Requirements

  • Minimum 6 years of experience
  • Experience with Lean and Six Sigma
  • Ability to influence without authority

Work Rights

Not specified

Tailored Resume

Cover Letter