Program Manager

Salesforce Sites

Talent development and enablement
Competency-based hiring frameworks
Structured onboarding programs
The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development

Job Summary

  • The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development.
  • This role serves as a strategic bridge between Recruiting, ES Business Partners, and CSM Leadership to ensure the right talent is hired, onboarded effectively, and enabled to succeed quickly in their roles.
  • Salesforce offers benefits and resources to support work-life balance and uses AI agents to accelerate employee impact, fostering an inclusive and equal opportunity workplace.

Matching Summary

The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development.

Skills & Requirements

Must-have

  • Talent development and enablement
  • Competency-based hiring frameworks
  • Structured onboarding programs
  • Stakeholder management skills
  • Program management skills

Nice-to-have

  • Experience with Customer Success organizations
  • Familiarity with Salesforce products
  • Designing bootcamps for customer-facing teams
  • Continuous learning culture
  • Collaboration across Recruiting and HR

Key Requirements

  • 8+ years experience in talent development or program management
  • Experience designing and scaling onboarding programs
  • Strong stakeholder management skills
  • Excellent communication and facilitation skills
  • Experience in SaaS or technology environments

Work Rights

Not specified

Tailored Resume

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