Telesales Retention Team Leader

UOB

Customer retention strategy
Sales performance management
Telesales processes
The Telesales Retention Team Leader is responsible for managing the daily operations of the Retention team, driving customer retention performance while ensuring a positive customer experience

Job Summary

  • The Telesales Retention Team Leader is responsible for managing the daily operations of the Retention team, driving customer retention performance while ensuring a positive customer experience.
  • Lead, coach, and support team members to achieve key business targets, including reducing attrition rate, improving conversion rate, and retaining existing customers.
  • Ensure full compliance with UOB policies, including Code of Conduct, Secure Workplace, Information Security, AML, and internal controls.

Matching Summary

The Telesales Retention Team Leader is responsible for managing the daily operations of the Retention team, driving customer retention performance while ensuring a positive customer experience.

Skills & Requirements

Must-have

  • Customer retention strategy
  • Sales performance management
  • Telesales processes
  • Financial services experience
  • Lead and coach team members

Nice-to-have

  • Customer-centric mindset
  • Service excellence focus
  • Proactive and accountable
  • Structured and disciplined approach

Key Requirements

  • College degree or higher
  • 4-6 years experience in Sales or Customer Service
  • Prior financial services experience required
  • Solid understanding of customer retention
  • Basic understanding of KYC, AML, compliance

Work Rights

Not specified

Tailored Resume

Cover Letter