Associate Product Specialist

Building Engines

Makati, Philippines
Fully remote
First line of defense support
Manage case workflows
Shepherd escalations
The Product Specialist Associate supports a specific product or group of related products within the Leasing & Capital Markets Technology Group, championing data integrity and participating in technology improvement

Job Summary

  • The Product Specialist Associate supports a specific product or group of related products within the Leasing & Capital Markets Technology Group, championing data integrity and participating in technology improvement.
  • Responsibilities include responding to user support cases, triaging and managing workflows, shepherding escalations, and utilizing Generative AI for task optimization.
  • The role requires comfort with documentation tools, intermediate Microsoft suite knowledge, basic Excel reporting skills, and advanced English fluency.

Matching Summary

The Product Specialist Associate supports a specific product or group of related products within the Leasing & Capital Markets Technology Group, championing data integrity and participating in technology improvement.

Skills & Requirements

Must-have

  • First line of defense support
  • Manage case workflows
  • Shepherd escalations
  • Utilize Generative AI
  • Document case resolution
  • Maintain process documentation
  • Execute service benchmarks

Nice-to-have

  • Commitment to excellence
  • Excellent interpersonal skills
  • Sense of urgency
  • Ability to work independently
  • Team player

Key Requirements

  • 1+ years product support or real estate experience
  • 1-2 years Leasing business line experience
  • Advanced English fluency
  • Intermediate Microsoft suite knowledge
  • Basic Excel reporting/querying skills

Work Rights

Not specified

Tailored Resume

Cover Letter