Senior Analyst - Hr Operations

JLL UK

Taguig, Philippines
High-volume hr and payroll cases
Timely issue resolution
Hr and payroll data analysis
Manage high-volume HR and payroll cases as the primary contact resolution provider while conducting analysis to ensure compliance with organizational standards

Job Summary

  • Manage high-volume HR and payroll cases as the primary contact resolution provider while conducting analysis to ensure compliance with organizational standards.
  • Drive process improvements and provide expert guidance to employees and stakeholders through comprehensive case management and direct communication channels.
  • JLL is committed to equal employment opportunity in accordance with Republic Act 7277 (Magna Carta for Disabled Persons) and Republic Act 10911 (Anti-Age Discrimination in Employment Act).

Matching Summary

Manage high-volume HR and payroll cases as the primary contact resolution provider while conducting analysis to ensure compliance with organizational standards.

Skills & Requirements

Must-have

  • High-volume HR and payroll cases
  • Timely issue resolution
  • HR and payroll data analysis
  • SAP, Workday, ServiceNow proficiency
  • Advanced Excel skills
  • Excellent communication skills

Nice-to-have

  • Fast-paced BPO/call center experience
  • Process improvement drive
  • Employee experience enhancement
  • Independent and collaborative work

Key Requirements

  • Bachelor's degree in HRD or related field
  • 3-5 years payroll and HR analysis experience
  • Demonstrated analytical capabilities
  • Willingness to work overtime
  • Must be able to start immediately

Work Rights

Not specified

Tailored Resume

Cover Letter