Not specified; not specified; competitive pension ...
Hybrid
Strong experience in service desk management
Hands-on jira service management expertise
Client-facing support function leadership
This role is responsible for running a client-facing Service Desk while owning the underlying Atlassian service management platform across multiple tools
Job Summary
This role is responsible for running a client-facing Service Desk while owning the underlying Atlassian service management platform across multiple tools.
The position requires leading first-line teams, managing incident communications, and ensuring high-quality operational reporting for stakeholders.
Candidates will benefit from a hybrid work model, competitive pension, health insurance, and a collaborative culture with extensive social activities.
Matching Summary
This role is responsible for running a client-facing Service Desk while owning the underlying Atlassian service management platform across multiple tools.
Salary
Not specified; Not specified; Competitive pension scheme and health insurance included
Skills & Requirements
Must-have
Strong experience in service desk management
Hands-on Jira Service Management expertise
Client-facing support function leadership
Atlassian platform governance skills
Excellent English communication abilities
Nice-to-have
Experience with Refined and Confluence
Background in cloud-based service support
Ability to drive self-service adoption
Collaborative team culture fit
Strategic operational reporting maturity
Key Requirements
Strong experience in service desk management
Hands-on experience with Jira Service Management
Proven track record of client onboarding
Solid understanding of ticket quality and escalation discipline