Not specified; not specified; medical, dental, vis...
On-site
Lead national online sales concierge team
Define service standards and operating models
Partner with marketing strategy teams
D.R. Horton is seeking a National Online Sales Concierge Manager to lead its centralized Online Sales Concierge function, enhancing digital customer service across various markets. The ideal candidate should possess extensive experience in customer engagement and team management, with a strong focus on service quality and operational efficiency
Job Summary
The role involves building and leading a centralized national Online Sales Concierge function to deliver consistent digital customer service experiences.
Candidates must partner with Corporate Marketing Strategy to align digital campaigns, lead routing, and performance metrics across all markets.
D.R. Horton offers an excellent benefits package including medical, dental, vision, 401(K), and employee stock purchase plans.
Matching Summary
Match Score: 85
D.R. Horton is seeking a National Online Sales Concierge Manager to lead its centralized Online Sales Concierge function, enhancing digital customer service across various markets. The ideal candidate should possess extensive experience in customer engagement and team management, with a strong focus on service quality and operational efficiency.
Salary
Not specified; Not specified; Medical, Dental, Vision, 401(K), Stock Purchase Plan, Vacation, Sick Time
Skills & Requirements
Must-have
Lead national online sales concierge team
Define service standards and operating models
Partner with marketing strategy teams
Forecast demand and adjust staffing models
Monitor customer experience and conversion KPIs
Nice-to-have
Champion customer-first mindset
Translate strategy into scalable operations
Support growth and market expansion
Experience with high-volume campaign environments
Key Requirements
Bachelor's degree in Marketing, Business, or related field
5+ years of experience in customer experience or online sales
2+ years of experience leading teams or centralized operations