Customer Engagement Manager

Ryder System

Grand Rapids, Michigan, US
Base: $50,000-$60,000; bonus/equity: eligible for ...
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Customer engagement and retention
Sales process utilization
Upsell opportunities identification
** Ryder System is seeking a Customer Engagement Manager in Grand Rapids, Michigan, responsible for managing assigned accounts and promoting Ryder services to customers. The role requires strong sales and account management skills, with a focus on building customer relationships and exceeding sales quotas. **

Job Summary

  • The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU) and the education/development of customer interest in additional Ryder services.
  • Attain or exceed assigned sales quotas and profit targets, maintain regular customer contact, develop sales penetration plans, and present Ryder services and capabilities.
  • Ryder offers a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases.

Matching Summary

Match Score: 75

** Ryder System is seeking a Customer Engagement Manager in Grand Rapids, Michigan, responsible for managing assigned accounts and promoting Ryder services to customers. The role requires strong sales and account management skills, with a focus on building customer relationships and exceeding sales quotas. **

Salary

Base: $50,000-$60,000; Bonus/Equity: Eligible for monthly incentive plan, Annual total earnings $70,000-$80,000; Benefits: Comprehensive benefit package

Skills & Requirements

Must-have

  • Customer engagement and retention
  • Sales process utilization
  • Upsell opportunities identification
  • Customer satisfaction management
  • Competitive alternatives knowledge

Nice-to-have

  • Professional development opportunities
  • Collaboration with internal resources
  • Proactive problem anticipation

Key Requirements

  • Bachelor's degree in business, marketing, or transportation, or equivalent experience
  • 2 years or more experience providing service to customers
  • 2 years or more experience selling to customers
  • Sales skills
  • Account Management skills
  • Negotiation skills
  • Contractual leasing
  • Pricing

Work Rights

Not specified

Tailored Resume

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