It Help Desk Analyst

Glencore

3+ years experience in helpdesk role
Proficiency with ticketing systems
Experience with account management
The Service Desk Analyst will play a key role in supporting business operations by providing first-line technical support

Job Summary

  • The Service Desk Analyst will play a key role in supporting business operations by providing first-line technical support.
  • This role is responsible for delivering efficient user support, performing common administrative tasks, and managing tickets.
  • Glencore provides unrivalled career and development prospects, great communities and the opportunity to work with leaders in your field.

Matching Summary

The Service Desk Analyst will play a key role in supporting business operations by providing first-line technical support.

Skills & Requirements

Must-have

  • 3+ years experience in helpdesk role
  • Proficiency with ticketing systems
  • Experience with account management

Nice-to-have

  • Strong communication skills
  • Attention to detail
  • Customer-focused professional

Key Requirements

  • Certificate, Diploma, or Degree in IT
  • ITIL Foundation certification desirable
  • Willingness to travel to sites

Work Rights

Not specified

Tailored Resume

Cover Letter