Customer Experience Manager (customer Success Executive) - Splunk

Cisco UK

10+ years consulting or professional services experience
Background in cybersecurity it operations or observability
Enterprise account management and relationship building
The role serves as a strategic advisor who understands customer business goals to drive the adoption of Splunk products

Job Summary

  • The role serves as a strategic advisor who understands customer business goals to drive the adoption of Splunk products.
  • You will develop activity plans and roadmaps based on deep understanding of customer challenges while minimizing technical risks.
  • Cisco offers limitless opportunities to grow within a global team that collaborates with empathy to make big things happen.

Matching Summary

The role serves as a strategic advisor who understands customer business goals to drive the adoption of Splunk products.

Skills & Requirements

Must-have

  • 10+ years consulting or professional services experience
  • Background in cybersecurity IT operations or observability
  • Enterprise account management and relationship building
  • Ability to articulate security and DevOps value propositions
  • Strong documentation and presentation skills

Nice-to-have

  • Experience using Splunk or data analytics products
  • Management or team leadership experience
  • Intermediate English communication skills
  • Proactive independent work style with teamwork focus

Key Requirements

  • 10+ years experience in consulting or technical support
  • Background in Cybersecurity, IT Operations, or Observability
  • Experience managing enterprise accounts

Work Rights

Not specified

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