Lead Problem And Knowledge Management

Sandoz

**
Problem and knowledge management processes
Itsm expertise
Operations management and execution
** Sandoz is seeking a Lead Problem and Knowledge Management professional to oversee the lifecycle of these processes within the company, ensuring operational efficiency and continuous improvement. The ideal candidate will possess strong operations and project management skills, alongside expertise in IT service management. This hybrid role offers a comprehensive benefits package and the opportunity to contribute to a collaborative and innovative environment. **

Job Summary

  • Own and manage the Problem and Knowledge Management processes and their full lifecycle, ensuring correct deployment, operational control, governance, and continuous improvement across Sandoz.
  • Ensure KPIs of Incident and Event Management processes are consistently met across Sandoz.
  • Our open, collaborative culture empowers talented and ambitious colleagues.

Matching Summary

Match Score: 75

** Sandoz is seeking a Lead Problem and Knowledge Management professional to oversee the lifecycle of these processes within the company, ensuring operational efficiency and continuous improvement. The ideal candidate will possess strong operations and project management skills, alongside expertise in IT service management. This hybrid role offers a comprehensive benefits package and the opportunity to contribute to a collaborative and innovative environment. **

Skills & Requirements

Must-have

  • Problem and Knowledge Management processes
  • ITSM expertise
  • Operations Management and Execution
  • Project Management
  • Vendor Management

Nice-to-have

  • cross-functional technologies awareness
  • continuous service improvement
  • collaborative environment
  • agile, flexible-hybrid work environment

Key Requirements

  • Operations Management and Execution experience
  • Project Management experience
  • Strong negotiation skills
  • Strong analytical skills

Work Rights

Not specified

Tailored Resume

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