The role involves supporting the IT Deskside department in achieving its objectives against agreed SLAs and acting as a key contact for IT systems on site
Job Summary
The role involves supporting the IT Deskside department in achieving its objectives against agreed SLAs and acting as a key contact for IT systems on site.
The engineer will act as the key person in the IT Deskside team during Business Continuity Plan activation and Disaster Recovery of the supported SSC.
Responsibilities include coordinating education and training for IT-related activities, monitoring system resource utilization, and implementing site IT projects.
Matching Summary
The role involves supporting the IT Deskside department in achieving its objectives against agreed SLAs and acting as a key contact for IT systems on site.
Skills & Requirements
Must-have
Application and systems troubleshooting
Server, storage and backup management
LAN, WAN and voice support
Customer facing IT support
End user computing support
Ticket logging and SLA compliance
Nice-to-have
Cross-functional task handling
Team collaboration and communication
Cultural diversity sensitivity
Project management skills
Knowledge of Smart-Device technology
ITIL certification
Key Requirements
2 to 3 years experience
Ability to work independently in fast-paced environment
Proven installation and configuration skills
Good understanding of network standards
Language proficiency in Cantonese, Mandarin and English