Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, focused on providing exceptional technical support for their SaaS solutions. The ideal candidate should have a strong background in troubleshooting complex software issues, excellent communication skills in both Japanese and English, and a passion for customer service
Job Summary
This role involves diagnosing and resolving highly technical software issues for a Fortune 500 AI platform while ensuring an excellent user experience.
You will act as a key regional point of contact for critical Japanese customers, managing escalations and collaborating with global development teams.
The position offers a hybrid work model requiring at least 50% time in the office or field, with occasional weekend support rotations.
Matching Summary
Match Score: 85
Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, focused on providing exceptional technical support for their SaaS solutions. The ideal candidate should have a strong background in troubleshooting complex software issues, excellent communication skills in both Japanese and English, and a passion for customer service.