Customer Service Analyst

Accenture

Us retirement services domain
Defined contributions management
Exception processing
Process monetary and non-monetary transactions for assigned clients/transactions, ensuring accuracy and timely completion

Job Summary

  • Process monetary and non-monetary transactions for assigned clients/transactions, ensuring accuracy and timely completion.
  • Research queries from Business Partners/Client Support Teams and provide timely responses, while identifying process improvement opportunities.
  • Adhere strictly to non-disclosure agreements and client confidentiality, complying with all client policies, procedures, and regulations.

Matching Summary

Process monetary and non-monetary transactions for assigned clients/transactions, ensuring accuracy and timely completion.

Skills & Requirements

Must-have

  • US Retirement Services domain
  • Defined Contributions management
  • Exception Processing
  • Data Entry Services
  • Written and verbal communication

Nice-to-have

  • Ability to handle disputes
  • Ability to perform under pressure
  • Problem-solving skills
  • Process improvements and automation

Key Requirements

  • 3 to 5 years of experience
  • Any Graduation
  • English(Domestic) - Intermediate

Work Rights

Not specified

Tailored Resume

Cover Letter