Specialist Customer Care

Barclays

Gurugram, India
Exceptional customer service skills
Ability to resolve complex inquiries
Experience in banking operations
In this pivotal role, you will manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators

Job Summary

  • In this pivotal role, you will manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators.
  • You will be responsible for delivering personalised, compliant, and high-quality customer service across multiple digital and in-person channels while supporting efficient banking operations.
  • All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship.

Matching Summary

In this pivotal role, you will manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators.

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Ability to resolve complex inquiries
  • Experience in banking operations

Nice-to-have

  • Strong communication skills
  • Knowledge of compliance processes
  • Experience in international contact centers

Key Requirements

  • Minimum qualification is graduate
  • Voice role experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter