Job Summary

• Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email and other to diagnose and resolve technical issues by guiding customers through step-by-step solutions.
• Accurately document customer interactions, issues, and resolutions in the company’s service management systems adhering to quality compliance standards.
• Build and maintain strong relationships with customers by providing exceptional service and follow-up.

Matching Summary

Skills & Requirements

Key Requirements

• High school diploma or equivalent
• 2 years of experience
• Customer support or technical support role

Work Rights