Senior Manager - Insurance Operations

MARSH MCLENNAN

Mumbai, India
Hybrid
Design and execution of quality review program
Insurance operations functions
Quality standards and scoring rubrics
The Quality Review Manager leads the design, execution, and continuous improvement of the quality review program for insurance operations, ensuring adherence to regulatory requirements, internal standards, and client experience objectives

Job Summary

  • The Quality Review Manager leads the design, execution, and continuous improvement of the quality review program for insurance operations, ensuring adherence to regulatory requirements, internal standards, and client experience objectives.
  • This role involves developing and implementing the enterprise-wide quality review strategy, defining quality standards, establishing a scalable QRM framework, and leading the creation of Quality Review Playbooks and SOPs.
  • Marsh fosters a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities, offering professional development opportunities and a range of career opportunities.

Matching Summary

The Quality Review Manager leads the design, execution, and continuous improvement of the quality review program for insurance operations, ensuring adherence to regulatory requirements, internal standards, and client experience objectives.

Skills & Requirements

Must-have

  • design and execution of quality review program
  • insurance operations functions
  • quality standards and scoring rubrics
  • scalable QRM framework
  • Quality Review Playbooks and SOPs
  • regulatory requirements and internal controls
  • manage Quality Review Analyst teams
  • continuous improvement initiatives
  • oversee calibration sessions
  • executive-level reporting
  • manage budget and vendor relationships
  • data integrity, privacy, and security

Nice-to-have

  • UAT/QA testing experience
  • process mapping
  • regulatory examinations
  • consumer protection standards
  • voice-of-the-client analytics
  • speech analytics
  • fluency in multiple insurance lines

Key Requirements

  • Bachelor’s degree in Business, Insurance, Operations, Analytics, or related field
  • 7+ years of experience in insurance operations, quality assurance, or process improvement
  • 3+ years in people leadership
  • Strong knowledge of insurance lifecycle
  • Demonstrated experience designing and managing quality programs
  • Proficiency with quality management systems
  • Excellent project management, stakeholder management, and change management skills

Work Rights

Not specified

Tailored Resume

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