Technical Support Engineer

Workday

Fully remote
Troubleshoot single signon issues
Diagnose complex software issues
Use developer tools and postman
As a Technology Products Support Engineer, you will provide technical support to customers and consultants on complex systems within Workday, including Authentication(Single Signon) Mobile, Browser and technical issues

Job Summary

  • As a Technology Products Support Engineer, you will provide technical support to customers and consultants on complex systems within Workday, including Authentication(Single Signon) Mobile, Browser and technical issues.
  • You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.
  • The Technology Products Support Engineer will also ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered.

Matching Summary

As a Technology Products Support Engineer, you will provide technical support to customers and consultants on complex systems within Workday, including Authentication(Single Signon) Mobile, Browser and technical issues.

Skills & Requirements

Must-have

  • Troubleshoot Single Signon issues
  • Diagnose complex software issues
  • Use Developer Tools and Postman
  • Troubleshoot XML and web service requests
  • Collaborate with Engineering teams
  • Provide outstanding customer experience

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Genuine care
  • Shared enthusiasm

Key Requirements

  • 2+ years experience with HCM, Payroll, or Financials ERP
  • 4+ years customer support for enterprise software
  • 4+ years with Database and Programming languages
  • Hands on experience with Identity Providers
  • Hands on experience with Email troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter