The Director, CRM Product Owner leads the strategy, development, and delivery of best practice CRM capabilities across the US CRM ecosystem
Job Summary
The Director, CRM Product Owner leads the strategy, development, and delivery of best practice CRM capabilities across the US CRM ecosystem.
This hands-on role is central to transforming the way Novartis interacts with patients and customers by integrating process improvements, technology solutions, analytics, and user experience enhancements.
The position will require 15% travel as defined by the business (domestic and/ or international).
Matching Summary
The Director, CRM Product Owner leads the strategy, development, and delivery of best practice CRM capabilities across the US CRM ecosystem.
Salary
$185,500.00 - $344,500.00
Skills & Requirements
Must-have
CRM capabilities strategy and execution
AI and advanced CRM technologies
Business process transformation
Cross-functional leadership and collaboration
CRM platform expertise (Salesforce, Veeva)
Data and AI platforms architecture
Nice-to-have
Driving innovation and continuous improvement
Building and developing high-performing teams
Evangelizing CRM strategy across organization
Optimizing CRM investment and ROI
Key Requirements
Bachelor's degree in related field required
7+ years of experience in product management
Deep understanding of CRM landscape (Salesforce, Veeva)