Senior Customer Technical Support Specialist - Remote - 2nd Shift

Danaher UK

Miami, FL, US
Base: $30.00-$40.00 an hour; bonus/equity: eligibl...
Fully remote
3+ years lab or field experience
Associate degree in biology or engineering
Ability to work weekends and second shift
This role involves providing advanced commercial knowledge and resolving complex hardware, software, and assay issues for Beckman Coulter Diagnostics customers

Job Summary

  • This role involves providing advanced commercial knowledge and resolving complex hardware, software, and assay issues for Beckman Coulter Diagnostics customers.
  • The position offers a fully remote work arrangement with the opportunity to mentor peers and manage escalations within a 24/7 support environment.
  • Employees are eligible for a comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k) contributions.

Matching Summary

This role involves providing advanced commercial knowledge and resolving complex hardware, software, and assay issues for Beckman Coulter Diagnostics customers.

Salary

Base: $30.00-$40.00 an hour; Bonus/Equity: Eligible for bonus/incentive pay; Benefits: Paid time off, medical/dental/vision insurance, 401(k)

Skills & Requirements

Must-have

  • 3+ years lab or field experience
  • Associate degree in biology or engineering
  • Ability to work weekends and second shift

Nice-to-have

  • Previous electromechanical troubleshooting experience
  • Experience in medical technology call center
  • Strong customer relations management skills

Key Requirements

  • Associate, vocational, or equivalent degree
  • 3+ years of lab or field experience
  • Discipline in biology, clinical lab science, or engineering

Work Rights

Not specified

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